Refund policy

Last updated: November 12, 2026

Exchange only, no refunds

All sales at Orma Collection are final and we do not offer refunds. You can exchange your item for another size or style within 14 days after it is delivered.

Conditions

Items must be unworn and unused, with tags attached and in their original packaging.
Items that show signs of use, damage or washing cannot be exchanged.
Exchanges depend on availability of the size or style you want.

Exchange fee

The exchange fee is the cost of the carrier shipping label both ways: to send your item back to us and to ship your new item to you.

How to request an exchange

Contact us on WhatsApp at +1 (669) 213-2910 or by email at ormacollection.0925@gmail.com with your order number and the size or item you want.
We confirm availability and send you the address and instructions.
Once we receive and inspect your item, we ship your new item.

Items sent back without first requesting an exchange will not be accepted.

Damaged or wrong items

Please inspect your order when you receive it. If an item is defective or damaged, or if you received the wrong item, contact us right away and we will make it right.

This policy does not limit any rights you may have under applicable consumer protection laws.